Questions, answered straight

Yes. Plain corrugated box or padded mailer, no logo, no product names. The sender name on the label is LGH LLC and the same name appears on your card statement. Nothing rattles inside, and heavy items are bagged separately.

More detail on the shipping page.

Specifically, it means medical-grade platinum-cured silicone, phthalate-free, on every surface that touches skin. Not TPE, not "jelly", not a mystery blend.

"Body-safe" isn't a certification anywhere — it's a marketing phrase you'll find on $9 toys too. The material name on the specs table is the thing worth checking, ours or anyone's.

Only if it's faulty, or if it's still sealed in its inner sleeve. That's the hygiene rule every retailer in this category works under — once it's been used, it can't be resold as new.

Defective out of the box is always covered within 30 days, opened or not. Lubricant must be unopened. Lingerie needs tags attached. Full rules on shipping & returns.

$4.95 flat USPS Ground Advantage, free over $59. Ground runs 2–4 business days from Delaware. Orders before 1pm EST ship same day.

Priority Mail upgrade is $12.95 if you need it in 1–2 days.

Visa, Mastercard, American Express, Discover, Apple Pay, and Shop Pay. Card details are handled by our payment processor; we never store the full number.

The statement descriptor is LGH LLC, not Ladakh.

Not yet. Digital gift cards are in progress; until then, a physical card in an envelope is the workaround, and we'll leave prices off the packing slip if you ask.

Aurora charges by magnetic USB-C in about two hours and runs up to 90 minutes on low. Ember runs up to 120 minutes on low and charges by USB-C in 90. Cove runs up to 120 minutes and has two cables — body and remote.

Charge fully before the first use. Don't leave a toy on the charger for days; it shortens the cell.

Warm water, unscented soap or a dedicated toy cleaner, before first use and after every use. Pat dry, air fully, store in the pouch.

Never boil or dishwasher a motorized toy. Ember's suction mouth benefits from a cotton swab — a clogged rim is the usual cause of weak suction.

Water-based only. Silicone-based lube bonds with silicone toys and turns them tacky over time. Slip is water-based and glycerin-free.

One year on mechanical faults for Aurora, Ember, and Wand Mini. Two years on Cove — body and remote. No receipt gymnastics; your order number is enough.

Warranty doesn't cover water damage beyond the stated IP rating, or damage from dropping.

Not right now. We ship all 50 states, DC, and APO/FPO. Canada and the UK are planned; we'd rather do them properly than badly.

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